Returns & Exchanges Policy

Please look over your order as soon as you receive it.  If you are not pleased with your purchase, Please Note that Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:

Exchange Policy:

NO REFUNDS. EXCHANGE ONLY.

Exchange Time Period: You MUST contact our customer service within 7 days after purchase to initiate an exchange request.

Guarantee Range:

1. Hair must NOT have been installed, colored, cut, or altered in any manner so as not to affect onward sales

2. The hair must be in its original bundle and not be untied at the top

3. The hair must be in its original packaging.

NOTICE: CUSTOM-MADE ORDERS CANNOT BE EXCHANGED OR RETURNED

Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.

Note: We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.

 

How to Make an Application for an Exchange?

You must contact us within 7 days after receiving your hair.

Depending on the situation, we may ask you to send photos/video of the hair

The return package must include: Your name, Your contact number, and order ID

Exchange: Merchandise must be physically received at our corporate office mailing address P.O. Box 15162 North Hollywood, CA 91615 and confirm all items are correct before an exchange  can be granted. 

 

Customer Service Contact: e-mail us at: info@haircoutureme.com